Shipping & Delivery Policy – TraditionTales

Welcome to TraditionTales. We’re delighted to bring handcrafted sarees and suits to your doorstep. This policy explains how we process and deliver your orders.

Order Processing Time

• Ready products: 3–7 business days.
• Made-to-order pieces: 7–14 business days.
• Sundays and public holidays are excluded.
• If there’s a delay, we’ll update you via WhatsApp/email/SMS (as applicable).

Shipping Within India

• We ship across India via trusted courier partners.
• Delivery after dispatch: usually 3–7 business days (based on pincode).
• Remote locations may take longer.

International Shipping (If Available)

• Available for select countries (where enabled).
• Delivery after dispatch: typically 10–21 business days.
• Customs duties/taxes (if any) are borne by the customer.

Shipping Charges

• Charges (if any) are shown at checkout based on location and cart value.
• Free-shipping offers/minimum order value (if any) will be mentioned on the website.

Order Tracking

• Tracking link/ID will be shared once dispatched.
• Track updates on the courier partner’s tracking page.

Incorrect Address / Failed Delivery

• Please enter the correct address, pincode, and contact number at checkout.
• If delivery fails due to incorrect/incomplete address or unavailability, re-shipping/return handling charges may apply.

Delays Beyond Our Control

Delays can happen due to courier issues, weather, strikes, or unforeseen events. We’ll support with tracking wherever possible.

Order Changes & Cancellations (Before Dispatch)

• Changes/cancellations may not be possible for made-to-order items once processing starts.
• Contact us immediately for any change requests; we’ll help if the order is not processed/dispatched.

Need help? Contact us using the details on our website and share your Order ID for faster support.

Note: 

Parcel Opening Video – Mandatory for Claims

To ensure a fair and transparent resolution process, an uninterrupted parcel opening video is mandatory for any claims related to:

Damaged products
Missing items
Incorrect products
Manufacturing defects
Any other order-related issues

The video must:

Start before the parcel is opened, clearly showing the sealed package and shipping label.
Continue without any cuts or pauses until the product is fully unpacked and inspected.

Please note: Claims submitted without a complete parcel opening video will not be eligible for review or resolution, as we are unable to verify the condition of the package upon delivery.

We appreciate your understanding and cooperation in helping us resolve any genuine concerns efficiently.